Framing Your SOCAP Framework Results
Peggy Lundquist, Director of Consumer Connections, WhiteWave Foods Company
Edward Billmaier, Director of Customer Relations, Pier 1 Imports, Inc.
Deborah Sommers, Manager of Consumer Advocacy, Blue Diamond Growers
Cynthia Grimm, Vice President of Client Development, CX Act
Carla Barker, Senior Account Manager, CX Act
In this Spotlight Session, join Cindy Grimm and Carla Barker of CX Act as they host a panel discussion with several SOCAP brand organizations that have participated in the SOCAP Customer Engagement Framework and have uncovered a variety of ways to boost their appraised value within their organization.
Our panelists will share real life examples of how they’ve leveraged the framework to:
- Gain visibility, credibility and increase awareness of the value of consumer engagement across your organization
- Take measurable data and turn it into action
- Influence corporate investment decisions relating to both people and technology
- Support process improvement
Whether you’ve already taken the assessment or are still considering how the Framework can benefit you, this session will point the way to strategies that will get your where you want to go. Mark your place on the continuum across these four categories: People, Process, Technology and Strategy, then use the customized results to highlight next steps toward advancement to your desired level - creating a strategic roadmap for the future.