SOCAP International

Online Learning

Upcoming Online Learning Opportunities

Webinar - Are you Even Listening? Avoiding Consumer Meltdowns Through Effective Engagement

August 08, 2017
August 8, 2017 (2-3pm ET)

avoiding meltdownsDid you know that for every customer who complains, there are 26 customers who don’t say anything? As more consumers turn to voice search & third party review platforms, it's important to actually listen to consumer concerns instead of deflecting. Don't let a reputation wrecking ball destroy what you have worked so hard to build. What if you could prevent consumer meltdown & avoid the flamethrowers in online reviews? The webinar focuses on how social listening, a strong customer service team & transparency can help your brand dominate in a consumer generated content world.

Registration Rates:

Speaker: Lollie Moore, The Unicorn Agency
As an entrepreneur, Lollie Moore  built her personal brand for over a decade as a national award winning tattoo artist & cover model & recently launched The Unicorn Agency, a social & digital marketing firm. Lollie regularly conducts seminars and workshops on customer service, social media & digital marketing. Lollie is active in the Tulsa community, recently featured in Tulsa Aristocrats Magazine & was a speaker at the Social Media Tulsa Conference in March . She holds a B.A. degree in English and has been published in numerous magazines, websites & featured in a number of podcasts. Join her on LinkedIn. 


On-Demand Online Learning Opportunities

Click Here for Online Courses to Take at Your Own Pace Including:

  • Core Contact Center Management for Customer Care Professionals
  • SOCAP and WOMMA's Social Customer Care Certificate Program
  • Live Chat with Customers: How to Do it Right
  • Tools for Basic Reporting
  • Creating and Executing Customer Experience Strategies for Any Business
  • Training Now! Best Practices for Updating Your Training for Faster Learning
  • Elements of Effective Customer Engagement
  • How to Write to Customers in Your Company's Brand Voice
  • How to Manage Voice of the Customer, Quality and Team/Agent Performance
  • Forecasting, Staffing and Scheduling
  • Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond
For webinar recordings and more resources in the SOCAP Learning Portal, click here.