SOCAP International

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Upcoming Online Learning Opportunities

Webinar - ChatHelper: Using AI Technology to Enhance the Customer Experience

July 18, 2017
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July 18, 2017
2-3pm ET

Description:

artificial intelligenceAs companies explore the use of chatbots to offer effective forms of self-service for customers, there has been growing concern over the challenges associated with this approach and the lack of smooth transition from bot to human agent in instances in which a human might have to step in to meet the needs of a customer. Join this session to learn more about a different approach to chat bot technology where bot and agent work in unison and instead create a more effective customer experience that promotes efficiency, consistency and accuracy.

Speakers:

Brandon BarronBrandon Barron
Co-Founder & Head of Business Operations
Augment Solutions

Brandon Barron, Co-Founder & Head of Business Operations @ Augment Solutions has over 6 years leading Business Development organizations for firms delivering next generation technology within the eCommerce and Contact Center Industries. The Augment team is delivering AI solutions to the contact centers of some of the worlds largest companies, with a focus of messaging and live chat. The group is compromised of Deep Learning and Data Science Experts from some of the worlds most prominent companies and programs.

Lewy_David_headshotDavid Lewy
Senior Vice President, Sales & Business Development
Knoah Solutions

David Lewy brings over 15 years of Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His previous 15 years were focused on technology including artificial intelligence and knowledge based systems for commercial use including customer care and technical support. He has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.

Registration Rates:

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On-Demand Online Learning Opportunities

Click Here for Online Courses to Take at Your Own Pace Including:

  • Core Contact Center Management for Customer Care Professionals
  • SOCAP and WOMMA's Social Customer Care Certificate Program
  • Live Chat with Customers: How to Do it Right
  • Tools for Basic Reporting
  • Creating and Executing Customer Experience Strategies for Any Business
  • Training Now! Best Practices for Updating Your Training for Faster Learning
  • Elements of Effective Customer Engagement
  • How to Write to Customers in Your Company's Brand Voice
  • How to Manage Voice of the Customer, Quality and Team/Agent Performance
  • Forecasting, Staffing and Scheduling
  • Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond
For webinar recordings and more resources in the SOCAP Learning Portal, click here.