SOCAP International

Online Learning


Upcoming Online Learning Opportunities

Webinar - 8 Steps to Expanding Your Comfort Zone

March 28, 2017
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March 28, 2017
2-3pm ET


Description:
Expand Your Comfort ZoneOn March 28th, meet Heather Arthur, a passionate high energy Senior Director at Rogers Communications Inc. Heather leads a team of over 1400 employees across Canada in the Business to Business sector. Heather is driven by the philosophy to “Make IT Happen”  and focuses on the development of her team to achieve double digit growth year over year. Join us for this webinar where Heather will share 8 Steps to Expanding your Comfort Zone. In this webinar, you will learn the benefits of being comfortable being uncomfortable, and will be inspired to take action which will get you closer to both your personal and professional goals. Taking risks has rewards and this webinar will show you how to make it happen!

Registration Rates:

Speaker:
Heather ArthurHeather Arthur, Director of Rogers Communications Inc.
Master Facilitator, Lead Without a Title Global Inc.

Heather Arthur has spent years motivating and energizing audiences to take charge of their business and their life. After starting her career in the world of telecommunications, she is now seen as the go-to mentor and coach for individuals and companies that are ready for transformation. As a national speaker and master facilitator Heather shares her expertise on creating thriving corporate cultures, rooted in building solid relationships and motivating any team to generate significant bottom-line results.    

With over 19 years of call centre management experience, Heather Arthur is a high-energy, passionate, and hands-on executive at Rogers Communications. As Senior Director of Business Care at Rogers Communications, Heather supports a team of over 1400 employees across Canada in the Business to Business sector.

Recently Heather has joined the worldwide faculty of Robin Sharma’s Lead Without a Title Global Inc. as a Master Facilitator for the Lead Without a Title (LWT) program. Heather’s ultimate goal is to unlock the boundless creativity within all organizations and to activate the leader in all of us.

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On-Demand Online Learning Opportunities

Click Here for Online Courses to Take at Your Own Pace Including:

  • Core Contact Center Management for Customer Care Professionals
  • SOCAP and WOMMA's Social Customer Care Certificate Program
  • Live Chat with Customers: How to Do it Right
  • Tools for Basic Reporting
  • Creating and Executing Customer Experience Strategies for Any Business
  • Training Now! Best Practices for Updating Your Training for Faster Learning
  • Elements of Effective Customer Engagement
  • How to Write to Customers in Your Company's Brand Voice
  • How to Manage Voice of the Customer, Quality and Team/Agent Performance
  • Forecasting, Staffing and Scheduling
  • Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond
For webinar recordings and more resources in the SOCAP Learning Portal, click here.