SOCAP International

Online Learning


Upcoming Online Learning Opportunities

Online Course: Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond

Part 1: Monday, July 29, 2019, 2:00pm - 3:00pm ET
Part 2: Wednesday, July 31, 2019, 2:00pm - 3:00pm ET
Part 3: Friday, August 2, 2019, 2:00pm - 3:00pm ET

Online Course: Activity Based Costing - Because All Contacts are Not Created Equal

Part 1: Tuesday, August 13, 2019, 2:00pm - 3:00pm ET
Part 2: Tuesday, August 20, 2019, 2:00pm - 3:00pm ET

Online Course: How to Write Social Media Templates That Won't Make You Sound Like a Robot

Part 1: Thursday, September 5, 2019, 2:00pm - 3:00pm ET
Part 2: Friday, September 6, 2019, 2:00pm - 3:00pm ET


On-Demand Online Learning Opportunities

Click Here for Online Courses to Take at Your Own Pace Including:

  • Core Contact Center Management for Customer Care Professionals
  • SOCAP and WOMMA's Social Customer Care Certificate Program
  • Live Chat with Customers: How to Do it Right
  • Tools for Basic Reporting
  • Creating and Executing Customer Experience Strategies for Any Business
  • Training Now! Best Practices for Updating Your Training for Faster Learning
  • Elements of Effective Customer Engagement
  • How to Write to Customers in Your Company's Brand Voice
  • How to Manage Voice of the Customer, Quality and Team/Agent Performance
  • Forecasting, Staffing and Scheduling
  • Small Win Coaching - How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond
For webinar recordings and more resources in the SOCAP Learning Portal, click here.