SOCAP International

Agenda

SOCAP's Customer Care Summit 2019

Tracks

  • Track I: Data Reporting Workshop (DRW)
  • Track II: Quality Monitoring Workshop (QMW)
  • Track III: Technology Tools
  • Track IV: Executive Summit
  • Special Track: Student Competition

(Agenda subject to change)

Sunday, April 14

12:00pm - 5:00pm Registration 
2:00pm - 4:00pm  Community Leaders Forum 
4:30pm - 6:00pm  First-Timer/New Member Orientation 
6:00pm - 7:00pm  Welcome Reception
12:30pm - 2:30pm  Student Session

Monday, April 15

7:30am - 5:00pm  Registration 
7:30am - 8:30am  Breakfast 
8:45am - 9:45am 
General Session
9:45am - 10:00am  Networking Break in Solutions Lounge
10:00am - 12:15pm
Workshops
12:30pm - 1:45pm  Networking Lunch
2:00pm - 3:30pm  Workshops
3:30pm - 4:00pm
Networking Break in Solutions Lounge
4:00pm - 5:00pm Workshops

Dinner on Your Own

Tuesday, April 16

7:30am - 3:30pm  Registration 
7:30am - 8:30am  Breakfast 
8:45am - 9:45am  General Session
8:45am - 10:45am  Workshops
10:45am - 11:00am
Networking Break in Solutions Lounge
11:00am - 12:15pm  Workshops
12:30pm - 1:45pm  Networking Lunch
2:00pm - 3:30pm
Workshops 
3:30pm - 4:00pm  Networking Break in Solutions Lounge
4:00pm - 5:00pm 
​Workshops 
6:00pm - 9:00pm  Social Finale 
Register Now
SOCAP's Customer Care Summit 2019 Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before March 24, 2019. No cancellations or refunds after March 24, 2019. Substitutions will be gladly accepted at no charge until March 24, 2019. A $175 fee will be charged on any substitutions made after March 24, 2019. Registration transfers to future meetings will not be accepted. Social finale registration transfers will not be accepted.

Photography Notice: Be aware that by participating in SOCAP’s Customer Care Summit, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.

Register Now

April 14th - 17th
Hilton Columbus
Columbus, OH


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