(Agenda subject to change)
Opening General Session - Keynote Speaker: Jeanne Bliss Leadership to Grow a Business that #MakesMomProud
In this keynote, Jeanne Bliss shares how leaders develop their skills to build an organization that grows from honoring employees and customers. Tapping into her years as a Chief Customer Officer and guide to CX leaders, her keynote will deliver content from both her new book “Would You Do that To Your Mother” and Chief Customer Officer 2.0 to provide audiences with:
Professional Workshops by Track
Six Sigma White Belt Training Workshop (separate registration required)
Do you want to bring more value to your organization? Do you want to build your skill sets that you’ll be able to use for the rest of your career? Do you want to learn a world-renown process improvement methodology that can improve your business processes - saving you time and money?
If you answered yes to any of the questions, then this workshop is for you. During this Six Sigma White Belt Training Workshop you will learn the principles of Six Sigma and receive hands-on experience from Alta Resources’ Mark Strassburg and Amy Bouthilet.
A Juran Global Certified Black Belt, Mark Strassburg is a Director of Quality at Alta with eighteen years of contact center experience. He has had oversight for 75+ Green Belt Projects focused on process improvement and efficiency gains in the modern contact center.
Amy Bouthilet is Program Director with nearly 20 years of organizational development and training experience, with an emphasis on leadership and employee development. She’s participated in various Six Sigma projects throughout the organization ranging from reducing turnover to increasing sales.
The last time we presented Six Sigma White Belt Training Workshops (in 2013 & 2014) they were the HIGHEST rated program at the Annual Conference, so be sure to register early as space is limited.
Exhibit Hall Hours
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