This year's speaker line-up is slated to be our best yet. Our speakers will be comprised of major U.S. airline executives, U.S. regulatory/government authorities, and finally a very well-known Consumer Advocate, journalist and author who will be announced very soon. We will have interactive workshops to focus on topics such as writing, live chat, SMS messaging, Social Media, Baggage, customer service crisis management and benchmarking. Our sponsors will be relevant to our industry and will be sharing exciting new technology and offerings that may be the perfect fit for your organization.
Monday October 23, 2017
Arrival to San Diego, CA. You’ll be on your own for dinner.
Tuesday October 24, 2017: Registration
Attend sessions on Day 2 of the SOCAP’s Annual Conference at the Hotel del Coronado, CA which includes two keynote sessions, 4-5 breakout sessions, breakfast, lunch and SOCAP’s final night celebration dinner event.
Wednesday October 25, 2017
Day 1 of the 2017 WACRA Conference to include multiple learning sessions, keynotes, continental breakfast, lunch and a reception. You’ll be on own for dinner. Time 8:00 am – 9:00 am Breakfast, Meeting 9:00am – 5:00PM. Reception 5:00pm – 6:00pm
Thursday October 26, 2017
Day 2 of the 2017 WACRA Conference with continuation of our programing, breakfast and lunch. Time 8:00 am – 9:00 am Breakfast, Meeting 9:00am – 4:00PM. Program scheduled to conclude at 4:00PM