SOCAP International

2017 Quality Monitoring Workshop

Quality Monitoring Workshop


SOCAP’s new Quality Monitoring Workshop is an interactive one-day event focused on common internal quality functions and issues within the contact center. We all know how essential quality monitoring is to Contact Center Management and operations. This workshop was created with this importance in mind. The workshop will explore various monitoring issues including performance improvement and metrics. Through participation at the workshop, you will walk away with actionable insights to help you better understand the ‘What? So What? and Now What?’ of quality monitoring.

Who Should Attend?

This workshop is tailored to meet the needs of supervisors, managers and specialists responsible for quality and performance improvement. If you’re looking for practical insights and tips for successful performance management, improving your contact center’s processes, call quality and overall operational proficiency, then SOCAP’s quality workshop is for you!

Early Bird Registration Rates (Available Through June 2, 2017)

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SOCAP's 2017 Quality Monitoring Workshop Cancellation Policy: A $100 processing fee per registration will be charged on substitutions or cancellations received on or after August 25, 2017.

September 13, 2017
Marriott Renaissance Center
Detroit, MI

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