SOCAP International

NWR & SWR Chapters - Are You Ready to Service the 2020 Customer? / Giants v. Rockies Baseball

September 20, 2017

Followed by the San Francisco Giants vs.
Colorado Rockies Baseball Game

Wednesday, September 20, 2017

Together the SOCAP Northwest Regional & Southwest Regional Chapters invite you to an event worth cheering for! Our morning will begin with two innovative and inspiring leaders from the world of technology followed by an afternoon of baseball. Our first speaker will be Zo Silver of Change.Org. On deck will be Mikhail Naumov of DigitalGenius. We’ll learn what each company is currently doing to provide exceptional experience and how they are preparing for the 2020 customer.

Our morning of shared innovations and learning will be followed by an afternoon at the ballpark. At San Francisco’s AT&T park we’ll cheer for the team of our choice - the San Francisco Giants vs. the Colorado Rockies. What a great lineup with learning, lunching and laughter with your fellow SOCAPers.


Zo Silver -

Zo Silver is a user champion. He is the Head of User Success & Safety at, where he is charged with supporting over 185 million global users. Zo has over 15 years experience creating innovative processes that delight users and scale to meet changing business needs. is the World's largest empowerment platform, connecting people across geographic and cultural borders to support causes they care about.

Mikhail Naumov - DigitalGenius

Mikhail Naumov is the Co-founder & Chief Strategy Officer of DigitalGenius — a venture backed artificial intelligence company, transforming customer service and brand communications. In his role, he is focused on bringing practical applications of deep learning and artificial intelligence to customer service operations of growing companies and well established enterprises.

Mikhail is a frequent speaker on the topics of emerging technology, artificial intelligence & entrepreneurship. He is a leading voice in the Human+AI movement, which focuses on the seamless interaction of human & machine intelligence in business applications and everyday life.

Recognized as Forbes’ 30 Under 30 for Enterprise Technology, and a member of Forbes esteemed ‘Technology Council’, Mikhail is passionate about bringing emerging technologies to life, through partnerships with global brands and platforms.

WHEN (Event Schedule) Wednesday, September 20, 2017
9:00 a.m. – 9:30 a.m.       Breakfast/Networking/Registration
9:30 a.m. – 10:30 a.m.     Speaker Zo Silver,
10:30 a.m. – 10:45 a.m.   Break
10:45 a.m. – 11:45 a.m.   Mikhail Naumov, Digital Genius
11:45 a.m. – 12:00 p.m.   Break
12:00 p.m. – 12:45 p.m.   Networking/Move to Seats/Lunch
12:45 p.m.                            First Pitch

AT&T Park
24 Willie Mays Plaza
San Francisco, CA 94107

COST (Includes Lunch)
Members  $65
Non-Members  $85

SOCAP CHAPTER EVENT REGISTRATION CANCELLATION POLICY: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.

Thank you Avaya, DigitalGenius, Performant and Salesforce for sponsoring this event!