SOCAP International

Webinar - SOCAP's KPI Benchmark Study Results

May 30, 2017
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May 30, 2017
2-3pm ET


BenchmarkJoin SOCAP on May 30th as we discuss our benchmark study results on Key Performance Indicators (KPIs). Indicators and scorecards are key tools used by Customer Contact Centers (CCCs) to assess their performance. The survey data serves as a guideline to develop resource management strategies and tactics to carry out a better customer experience. SOCAP's benchmark survey on KPIs aimed to make customer relations manager aware of the value of KPIs at their disposal. This webinar is free to SOCAP members.

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