The best practices, decision making and extraordinary results of the top customer experience companies have created winners, losers and businesses to watch. Leaders like Intuit (TurboTax, SnapTax), Amazon (Jeff Bezos), Starbucks (Howard Schultz), Netflix (Reed Hastings) and newer companies including Uber, Square and Airbnb marginalize and eliminate competition. Bean calls these companies “Experience Makers.” They go beyond conventional customer service, support and satisfaction with a purpose designed customer experience (CX).
Keynote Speaker: Jeofrey Bean
In this special keynote presentation for SOCAP, followed by a workshop, Jeofrey Bean, author of Customer Experience Rules! and The Customer Experience Revolution, a best-selling CX book with Sean Van Tyne, will share his insights of why the best in CX are better and different for customers, lead in customer advocacy and what it means for businesses from start-ups to corporations.
Based on his experience, research and live interviews with CX leaders for his books and courses at UC San Diego, Jeofrey Bean will focus on an essential set of best practices and culture that redefine customer experience and propel businesses to customer experience leadership.
Following the keynote presentation Jeofrey will lead a customer experience workshop about selecting and prioritizing best practices for your business so you leave with ideas to begin improving or innovating your customer experience.
Stadium Tour & Padres vs. Brewers Baseball Game
Following the keynote presentation and workshop, you'll enjoy a tour of Petco Park along with watching the Padres and Brewers baseball game. Sit on The Rail of San Diego's own "Green Monster" - the iconic Western Metal Co. Building. The Rail is an exclusive seating area giving you an elevated bar-rail experience on the patio of the Budweiser Loft. It includes in-seat service and access to the Budweiser Loft.
Wednesday, May 17, 2017 (Event Schedule)
1:30 p.m. - 2:00 p.m. Check-in (location details will be sent to registrants)
2:00 p.m. - 4:00 p.m. Keynote Speaker: Jeofrey Bean
4:00 p.m. - 5:30 p.m. Stadium Tour
7:10 p.m. San Diego Padres vs. Milwaukee Brewers Game
100 Park Boulevard
San Diego, CA 92101
COST (includes keynote, appetizers, tour, game ticket and one 24oz beer)
The first 30 people to register will receive The Customer Experience Revolution and Customer Experience Rules! Both books will be signed by Jeofrey Bean.
SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to firstname.lastname@example.org) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.
Thank you Call Center Services International, Dizzion and Mobilze for sponsoring this event!