SOCAP International

New England Chapter - Talent and Recruitment: Trends and Engagement

May 11, 2017

Join the SOCAP New England Chapter as we discuss employee recruitment, culture and engagement. These are today's hot topics in the quest to attract and retain good staff. ezCater is one of the fastest growing and innovative staffers offering autonomy and growth to their team. Come learn how they create a culture defined by meaningful work, deep engagement, job and organizational fit, and strong leadership to continue outperforming in attracting talent. You will also take away helpful information with regard to:
  • Recruiting a diverse group
  • How best to assess soft skills
  • Do innovative interviewing
  • How to make the best of current employees by continuing to evolve them in the best roles possible

In addition, we are having a round table discussion and a tour of the ezCater Contact Center.

Don't miss this informative event!


Petra Wise, Director of Customer Service Culture and Engagement - ezCater

Petra is speaking on Employee, Engagement and Culture.

In an era of greater workforce mobility and skills shortages, culture, engagement and retention are top issues for business leaders not just the HR team.

Culture and engagement are two of the most important issues of today - 87% of organizations are citing culture and engagement as one of their top challenges.

Organizations that create a culture defined by meaningful work, deep employee engagement, job and organizational fit and strong leadership are outperforming their peers and will likely beat their competitors in attracting top talent.

Ed Ariel, Vice President of Customer Service - ezCater

Ed is discussing New Trends for Recruitment. It will entail:

  • Recruiting more diverse candidates
  • Soft skills assessments
  • Innovative interviewing

In addition, he will discuss new recruiting technologies, workplace diversity and talent rediscovery.

Round Table Discussion - Representatives from the following companies will speak

Thursday, May 11, 2017 (Event Schedule)
10:30 a.m. - 11:00 a.m.   Registration
11:00 a.m. - 11:45 a.m.   Speaker: Petra Wise, ezCater
11:45 a.m. - 12:15 p.m.   Lunch, sponsored by ezCater
12:15 p.m. - 1:00 p.m.     Round Table Discussion and Tour of Call Center
1:00 p.m. - 2:00 p.m.       Speaker: Ed Ariel, ezCater
2:00 p.m. - 2:30 p.m.       Networking, Final Discussion, Feedback on Topics for Next

101 Arch Street
Suite 1510
Boston, MA 02110

COST (Includes Lunch)
$45  Members
$65  Non-Members

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.

Thank you ezCater for sponsoring this event!