SOCAP International

Heartland Chapter - Being Proactive vs. Reactive in the Age of Digital

March 30, 2017


We’re ready to kick off the year with our first SOCAP Heartland Chapter meeting. Come ready to learn and share!

In the morning, we will hear from The Nerdery who will breakdown the complex world of digital as it relates to customer care and explain how digital is transforming our businesses.

In the afternoon, The Nerdery will present a case study on Customer Journey Mapping and we’ll have a panel discussion to hear firsthand how others in customer care are being proactive in this digital era.

You can expect to leave this meeting with:
  • A greater understanding of Digital as it relates to Customer Care
  • Customer Journey Mapping insights
  • Benchmarking results from peers on how they are actively engaged digitally
  • New approaches and strategies for improved engagement

 
To give back to our community, we are hosting a Diapers & Wipes Drive for Bethlehem House.

Bethlehem House is a family centered care facility for women, pregnant and in crisis. They provide residential and aftercare pathways for attaining quality pre and post natal care, essential parenting skills and economic security through education and employment.

Please bring your donations to this meeting for this worthwhile cause!

WHEN (Event Schedule)
Thursday, March 30, 2017
9:30 a.m. - 10:00 a.m.     Registration & Check In
10:00 a.m. -10:15 a.m.    Welcome Comments
10:15 a.m. - 11:15 a.m.    Part 1: Defining Digital
11:15 a.m. - 12:00 p.m.    Round Tables/Benchmarking
12:00 p.m. - 12:45 p.m.    Networking Lunch
12:45 p.m.- 1:45 p.m.       Part 2: Case Study, Customer Journey Mapping
1:45 p.m. - 2:45 p.m.        Panel Discussion: Supporting, Interacting, and Mitigating Risk
                                                in Your Social Channel
2:45 p.m.- 3:00 p.m.         Presentation by Bethlehem House
3:00 p.m. - 3:15 p.m.        Door Prizes/Wrap Up
3:15 p.m. - 4:30 p.m.        Networking Cocktail Reception

WHERE
The Living Room at The Mastercraft
1111 N. 13th Street
Suite 134
Omaha, NE 68102

COST
Members  $55
Non-Members  $60



SOCAP Chapter Event Registration Cancellation Policy:
Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.


Thank you 24-7 Intouch and The Nerdery for sponsoring this event!