SOCAP International

New England Chapter - Training Strategies That Deliver!

March 01, 2017
Tired of the same run-of-the mill training for your team? Looking to achieve significant results and improvements? Don’t miss this extraordinary meeting with the New England Chapter. You’ll have an upfront seat to a variety of training strategies including Micro-learning, Gamification , Story-Based Learning, eLearning principles and more. Add to that a contact center tour scavenger hunt for fun, motivation and prizes!

The day will begin with Joe Ippolito from Sandler Training. Joe will show you how to train your CSRs to remain cool under fire and to relish the opportunity to deliver excellent customer service.

After a lunch and networking break, we will proceed to a scavenger hunt of OnBrand24's call center led by these brand leaders:

  • Tom’s of Maine 
  • King Arthur Flour
  • Lindt Chocolates
  • SunSetter

After the tour and scavenger hunt, Ronna Caras of Caras Training will present new and exciting training strategies, proven to foster stellar customer experience.. Ronna will show you how to apply Micro-learning, Gamification, Story-Based Learning, and eLearning principles and tools.

The event will wrap up with a round-table discussion.

Wednesday, March 1, 2017
10:30 a.m. - 3:00 p.m. EST


100L Building
100 Cummings Center
Suite 131-G
Beverly, MA 01915

Members  $35
Non-Member  $50

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.