February 21, 2017
Hear the story of one couple’s fight to legally post a negative customer review online. Learn more about the recently passed Consumer Review Fairness Act and what this means for present day consumers and customer care companies. Walk away with the tools you need to ensure that your company is in compliance with new regulations and safeguard your company against common pitfalls that might lead to customer dissatisfaction. Registration Rates:
Speaker: Matt Gephardt, Reporter, KUTV Salt Lake City
Matt Gephardt is an award winning investigative reporter at KUTV, the CBS affiliate based in Salt Lake City. He heads a popular “trouble shooter” unit, primarily investigating consumer complaints with various businesses and government agencies. Matt considers his reporting to be pro-business – but anti-bad-business. Matt’s stories have led to countless resolutions between companies and their consumers as well as local, state and federal law and policy changes.