September 28, 2016
Join SOCAP along with our partner CX Solutions (Cindy Grimm and Carla Barker) to share exciting new updates from our Customer Engagement Framework. Hear some new benchmarking data on the key framework areas of People, Process, Technology and Strategy as it relates to the customer care function. The webinar will also provide insightful data on the following:
- How companies support Career Development and Career Pathing for employees
- Measurement that organizations use to manage performance
- Approaches to First-Call Resolution and Quality Monitoring
- And Much More!
As part of the presentation, CX Solutions will also share a recent case study of how the SOCAP Framework has been leveraged for the airline industry to help airlines benchmark its customer care performance.
- Brian Costanzo
President & CEO
- Cindy Grimm
Chief Customer Experience Officer
- Carla Barker
Senior Account Manager