The NY Metro and Philadelphia SOCAP Chapters have joined forces for an exciting program on The Call Center of the Future. We lead off with a dynamic speaker and widely recognized leader in contact center strategy who brings global expertise to our doorstep. As our keynote, Michele Rowan, President and CEO of Customer Contact Strategies, will discuss The Future of Work as it relates to people, focusing on the impact of technology, work at home agents, a mobile workforce, and more on business strategy and process.
Also, for the first time at the chapter level, we’re introducing the very popular SOCAP National Workshop Series, The Contact Center of the Future. NY Metro Chapter members Beth Ziff (Premiere Response) and Andy Begnoche (Holdcom) will lead a series of panel discussions on people, process and technology, followed by interactive working sessions at the participant tables.
WHEN (Schedule of Events)
Thursday, June 2, 2016
10:00 a.m. – 10:30 a.m. Registration
10:30 a.m. – 10:45 a.m. Opening Comments
10:45 a.m. – 11:45 a.m. Keynote Presentation
11:45 a.m. – 12:00 p.m. Break
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 3:30 p.m. Panel discussions/Workshop (Process, People, Technology)
3:30 p.m. – 3:45 p.m. Closing Remarks + Raffle
3:45 p.m. – 5:00 p.m. Networking Social
DoubleTree Hotel - Princeton
939 Ridge Road
Monmouth Junction, NJ 08540
SOCAP Chapter Event Registration Cancellation Policy:
Refunds for cancellations must be made in writing (via email to firstname.lastname@example.org
) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.