SOCAP International

New York Metro: The Convergence of Customer Service & Marketing: Collaborating to Create a World-Class Customer Experience

March 10, 2016
Join the SOCAP NY Metro Chapter for a packed agenda that will leave you informed and want to tell your colleagues what they've missed! You will hear from a dynamic keynote speaker in addition to a panel discussion and round table discussion.

KEYNOTE: Get it Real to Get it Right - Letting Your Customers Lead

Keynote speaker Doris Daif is Vice President, Digital Customer Experience for American Express. She will discuss how you let your customers, your ultimate CEOs, lead and shape your products and services.

PANEL DISCUSSION: The Dream Team - Marketing and Customer Service in the Digital Age                                                    
                                                                                                                                








Our panel discussion will be moderated by Suzanne Ronner, Vice President,  Customer Service Experience for EmblemHealth. She will be joined by Michael Moore, Vice President & GM, Customer Care & Sales Operations, Christine Larsen, Vice President, Product Marketing and Pat Fitzgerald, Vice President, Digital Marketing from SiriusXM. They are sure to provide a powerhouse of information.

ROUND TABLE DISCUSSIONS: Transforming Your Customer Experience Strategy for the Post-Voice Era

Our round table discussion will be led by Paul Johns, Chief Marketing Officer for Conversocial.

WHEN
Thursday, March 10, 2016 (Schedule of Events)

10:30 am - 11:00 am  Registration
11:00 am - 11:15 am  Opening Remarks
11:15 am - 12:15 pm  Keynote Presentation
12:15 pm - 12:30 pm  Networking Break
12:30 pm - 1:30 pm    Panel Discussion
1:30 pm -   2:30 pm    Networking Lunch
2:30 pm -   3:15 pm    Round Table Discussion
3:15 pm -   3:30 pm    Closing Remarks
3:30 pm -   4:30 pm    Networking Social

WHERE
EmblemHealth 
55 Water Street
New York, NY 10041

COST
Members           $75
Non-Members  $100



We thank Conversocial, Sprinklr and ezCater for sponsoring this event!