SOCAP International

Chicago Chapter Presents: Social Media Summit - SOLD OUT! - Waitlist Available

March 03, 2016


This event is currently at capacity; however, you may still register to be placed on a waiting list. You will only be contacted if there is availability and you must be ready to pay via credit card.  Additional registrations will be processed at a first come, first serve basis.

Chicago will be the place to be on March 3, 2016. Join SOCAP’s Chicago Chapter for a Social Media Summit at PepsiCo Chicago's Headquarters. The day is packed with a stimulating agenda that includes three business presentations, a personal tour of Gatorade's Mission Control – the war room for monitoring Gatorade's social media channels in real-time – and a lively panelist discussion on social media.

You’ll have many “take-aways” to bring back to the office after hearing from this diversified panel of subject matter experts, each with their own personal and business perspective. Among the panelists are representatives from these forward-thinking brands and business partners: Kraft/Heinz, PepsiCo/Gatorade, Orbitz/Expedia, The Northridge Group, Kitewheel, Zocalo, RQA/The Action Company and Wilke Global.


Social Media & the Contact Center: Managing the Minutia – Presented by Pam Plyler of The Northridge Group

Leveraging the Customer Journey in Multiple Channels to Provide Proactive Care - Presented by Tim Claytor of Kitewheel

Taking Customer Service Mobile - Presented by Brian Giannini, from RQA/The Action Company and Jason Dichter from Wilke Global.


9:00 – 9:30 am            Registration, Breakfast & Networking

9:30 – 10:00 am          Pam Plyler, Customer Experience Executive Practice Lead –
                                         The Northridge Group

10:00 – 10:30 am        Tim Claytor, Vice President – Kitewheel

10:30 – 11:00 am        Brian Giannini, Vice President – RQA/The Action Company
                                         Jason Dichter, Exec. Director – Wilke Global

11:00 – 11:15 am        MORNING BREAK

11:15 am – 1:00 pm    LUNCH/TOUR of PepsiCo’s Mission Control
                                          Abhishek Jadon, Sr., Marketing Manager – Gatorade
                                          Mission Control will provide an introduction to PepsiCo’s
                                          Mission Control immediately followed by a lunch/tour of the

1:00 pm – 1:15 pm      Mission Control Recap

1:15pm – 1:20 pm       AFTERNOON BREAK

1:20 pm – 3:30 pm      Panel Discussion: Social Media – Life in the Trenches

Thursday, March 3, 2016
9:30 am – 3:30 pm followed by a Networking Session from 3:30 pm – 4:30 pm
PepsiCo Chicago Headquarters
555 West Monroe Street
Chicago, IL 60661

Located near both Union and Ogilvy Train Stations/just off 94 and Monroe. Nearby parking is available.

Members  $59
Non-Members  $79

Space is limited!

A special thank you to PepsiCo and Gatorade Mission Control for hosting this event!

Thank you RQA, The Action Company, Wilke Global and Kitewheel for sponsoring this event!