You're invited to join us at the Coyote Hills Golf Course
as we get into the holiday spirit and celebrate the hard work of our customer service representatives by honoring them with the SOCAP Top Achiever Recognition (S.T.A.R.) Award.We encourage you and your company to nominate individuals who make a difference every day with their positive attitude, willingness to lend a hand and forward thinking in everything they do. Be it a representative, floor leader, supervisor or trainer - if they are invaluable to your company then we want to hear about them! Please use this link to access the SOCAP S.T.A.R. Nomination Form (SW Chapter)
The Modern Customer Experience
Keynote speaker Blake Morgan is a digital strategy consultant and former digital strategy practitioner and Forbes columnist.
She will discuss how you can use innovation and emerging technology to bring a whole new high level of customer experience to your company. This presentation will provide a powerful high level view of how customer experience is changing as a result of emerging technology and shifting customer behavior. We will take a deep dive into how disruptions such as the sharing economy are effecting not only how consumers buy but also innovation in customer experience.
We will look at a handful of case studies of standout customer experiences looking at mobile, social and cross channel customer interactions. This presentation tailored for the SOCAP audience will deliver an inspiring session giving our practitioners actionable advice they can take back to their organizations.
"Spark of Love" Toy Drive - Give Your Support
During this time of year the SOCAP Southwest Regional Chapter has an opportunity to give back to those less fortunate. We are asking that you consider bringing an unwrapped new toy to ensure every underprivileged child receives a gift this holiday season. All toys will be given to the Fullerton Fire Department.
The “Spark of Love” Toy Drive is sponsored by ABC7 television and fire departments in Orange, Los Angeles, Ventura, Riverside and San Bernardino counties. Further information about the “Spark of Love” Toy Drive may be obtained by calling the Fire Prevention Division of the Fullerton Fire Department at (714) 738-6500.
Wednesday, December 2, 2015
11:00 am - 2:00 pm
Coyote Hills Golf Course
1440 E. Bastanchury Road
Fullerton, CA 92835
COST (Includes Lunch)
S.T.A.R. Nominees: FREE (Compliments of the SOCAP Southwest Regional Chapter)