SOCAP International

Minnesota Chapter Wants You To "Create Raving Fans!!"

November 12, 2015
Create Raving Fans!!!

Keynote Speaker Scott McIntyre

Learn how modern day technology can improve your customer's experience and drive your satisfaction scores off the charts! This presentation will provide examples of how various companies are applying modern technology in innovative ways to improve first contact resolution, decrease overall contacts, and improve customer satisfaction scores.

We are proud to welcome speaker Scott McIntyre, Chief Instigator and Co-Founder of Infinite Green. Scott's been on a crusade to help companies improve their customer experience delivery through innovative solutions that offer quick company value. Scott’s 25 years of contact center experience at three Fortune 150 companies provide him with a solid foundation about the unique experience of owners and operators. 50+ clients across industry verticals have benefited from his vast knowledge and experience since he co-founded Infinite Green in 2009. Scott wants to live in a world where "contact center" isn't considered a bad word and companies find value in all customer interactions.

Thursday, November 12, 2015
8:30 - 10:00 am

3500 American Boulevard West, Suite 300
Bloomington, MN 55431
(952) 831-0888

Members: $25
Non-Members: $35