SOCAP International

SOCAP Canada Event: Culture Is Key

September 29, 2015

                                                Culture Is Key

SOCAP International’s Canada Community is pleased to invite you and your colleagues to join us for a day in Toronto, Ontario Canada. The event is scheduled for Tuesday, September 29th when we will come together to examine the importance and impact of culture with regard to customers, our employees and overall organizational effectiveness.

Come hear first-hand what these fantastic speakers from three leading organizations, representing different industries have to share about corporate culture and its influence on customer experience.

Doug Fry, Corporate Director of National Operations – McDonald’s Canada
“Creating a Culture of Guest Obsession”
Lauren Kindzierski (Ziskie), VP of Solutions and Capabilities – HGS
“Rewiring the Digital Customer Experience to Connect Emotionally”
Jim Moloney – Global Director, Contact Center Transformation – GM Global Connected Customer Experience (GCCX)
“Driving the Customer Experience at GM: Culture & Strategic Data Management”

After our presentations are complete, we will continue our focus on culture and customer experience by inviting all participants to engage and enlighten the group with their own experience and viewpoints during our best practice sharing session.

Tuesday, September 29, 2015
10:00 am – 4:00 pm ET

Roger’s Corporate Headquarters
Velma Rogers Graham Theatre
333 Bloor Street East
Toronto ON M4W1G9

COST (includes Lunch for our in-person participants)
$195 – SOCAP Member
$250 – Non-SOCAP Member
$50 – Remote Participant via GoToMeeting