SOCAP International

Webinar: Using Reporting to Guide Continuous Improvement

August 20, 2015

Aug2015_webinar

InterContinental Hotels Group will share how they are using data and reporting to guide continuous improvement.  Data has been used at each point in the process; from building the focus map, engaging stakeholders, to on-going and induction training.  Michelle Mitchell, Customer Experience Optimization Manager will walk you through what she and her team have learned; both in core reporting to keep business smooth, as well as utilizing ad hoc data gathering to measure success.

Presenter:

  • Michelle Mitchell
    Customer Experience Optimization Manager - Guest Relations
    InterContinental Hotels Group

Registration Rates:

  • Corporate Members (Silver, Gold, Platinum, Business Partner): Free

  • Regular Individual Members: $50.00

  • Non-Members: $99.00

Click here to register now!