InterContinental Hotels Group will share how they are using data and reporting to guide continuous improvement. Data has been used at each point in the process; from building the focus map, engaging stakeholders, to on-going and induction training. Michelle Mitchell, Customer Experience Optimization Manager will walk you through what she and her team have learned; both in core reporting to keep business smooth, as well as utilizing ad hoc data gathering to measure success.
- Michelle Mitchell
Customer Experience Optimization Manager - Guest Relations
InterContinental Hotels Group
Corporate Members (Silver, Gold, Platinum, Business Partner): Free
Regular Individual Members: $50.00
- Non-Members: $99.00