SOCAP International

SOCAP NY Metro Chapter Year End Celebration and Best Practices Session

December 04, 2014

Please join us for the NYC Chapter final event of 2014 on December 4th. Featured will be an interactive Best Practices Session followed by a Holiday Celebration.

Engage in several roundtable discussions on select industry hot topics and join us in recognizing our Coach and Representative of the Year.  This meeting format will allow you to choose the sessions in which you want to participate. Move from break-out room to room or stay with 1-2 topics. The agenda is customized to meet your needs.
 
Topics Agenda:

  • Handling Online Reviews – We need Yelp!
  • Labeling Issues – Ingredients in the news and the challenges of addressing them.
  • Handling escalated complaints – When a complaint makes it to the top!
  • Evolving Role of CS Reps – Meeting rising consumer expectations.

Register and Learn More Here!