SOCAP International

Chapter Events

Leveraging Technology to Boost the Customer Journey

Follow this link to register: SOCAP WI Leveraging Technology

Companies are always looking for new ways to connect with their consumers throughout their journey to purchase their products or services. Join us on September 19th, when our technology experts will share their best practices for utilizing technology to make great business decisions designed to improve Customer Experience. Our speakers are experts in the areas of speech analytics, artificial intelligence, social media, chat, and online learning. Guests can also engage our experts in a more personalized setting during panel Q&A and one-on-one table discussions.

It wouldn't be an event at Lambeau Field without an opportunity to tour the historic landmark. Voluntary tours will end the eventful day and make it one to remember!

John Beré - VP Strategy & Care Service Line, Alta Resources
John Beré has a diverse background that includes Corporate Strategy at DaVita Inc., a $14B Fortune 500® company and the parent company of DaVita Kidney Care and DaVita Medical Group. He earned his MBA in 2016 at Harvard University. At Alta, John's leadership position is focused on driving Alta's Strategic Mandate of Applied Innovation.
WHEN (Event schedule)
Wednesday, September 19, 2018
8:30am - 5:00pm CST

8:30am - 9:00am- Registration (Coffee, juice, and snacks)
9:00am - 10:00am- Keynote Speaker, John Beré (Alta Resources)
10:00am - 10:15am- Break
10:15am - 11:15am- Mini Presentations: Speech Analytics & Artificial Intelligence
11:15am - 12:00pm- Q&A:Speech Analytics & AI Business Partners & Brands
12:00pm - 1:00pm- Lunch
1:00pm - 2:00pm- Mini Presentations: Social/Chat & Online Learning
2:00pm - 2:45pm- Q&A: Social/Chat & Online Learning Business Partners & Brands
2:45pm - 3:00pm- Break
3:00pm - 3:45pm- Business Partner Table Sessions: 1-on-1 Interaction & Education
3:45pm - 4:00pm- Door Prizes
04:00pm - 5:00pm- Voluntary Tour of Lambeau Field

WHERE
Lambeau Field
1265 Lombardi Ave
Green Bay, WI 54304

COST
Members: $75
Non-Members: $125