We use MeetUp.com
To reach a larger audience to get more interest and participation, we use www.meetup.com. Our group is the Metro Area Social Media and Customer Care Professional Group. Here is a description of the group:
Customers are evolving in the ways they provide feedback to your organization. Complaints, praise, suggestions, they can be found in the customer care channel, email, or anywhere on the web. Your role as a consumer and customer care professional is changing from a cost center to a insights support and profit driver for your business partners.
This group is designed to bring together Consumer Affairs and Customer Care professionals who are interested in discussing and learning about the evolution of support, engagement, analytics and insights into the Voice-of-the-Customer.
We encourage our SOCAP members and their friends and associates to join. You can find the link here: http://www.meetup.com/Metro-Area-Social-Media-and-Customer-Care-Professional-Group