SOCAP International

Greater Philadelphia


A Savory Nugget for the Customer Experience
Thursday, March 7, 2019
Register Now

Cultural 1
Join us for an afternoon of delicious cheese, chocolate & salad fondue at the Melting Pot where
we will discuss diversity as it pertains to the customer experience. 

The session will focus on:
• Diverse Customers and Perception
• Communication Across Cultures, Styles, and IQ
• Misunderstandings
• Culture-Bound Motivators and Demotivators
• The Customer Experience, Trust and ROI

Maria Armington, M.A. will provide an informative and interactive session where we will address
how cross-cultural diversity learning may help your organization to become more aware of how
culture plays out in business when dealing with consumers from different nationalities and
ethnic groups. This event will focus on developing basic cultural awareness, while considering
strategies to enhance the customer experience, making the process more positive,
effective, and efficient to add value to the ROI.

Thursday, March 7, 2019
12:45p.m. - 1:00 p.m.    Event Registration/Sign In 
1:00p.m.   - 2:30 p.m.    Cheese, Chocolate & Salad Fondue/Networking 
2:30p.m.   - 3:30 p.m.    A Savory Nugget for the Customer Experience:
                                                    Cultural Competence in Action
3:30p.m.   - 3:45 p.m.   Wrap Up & Closing

The Melting Pot
150 Allendale Rd, Suite #2100
King of Prussia, PA 19406
COST (Includes light refreshments)
Members: $50
Non-Members: $75
Register Now
Maria Armington, M.A.

Maria Armington is a multicultural diversity specialist, project designer, bilingual executive coach, andArmington global relocation cultural consultant. She is a certified mediator whose insight into relational and intercultural processes has helped diverse teams become more cohesive and efficient.

Ms. Armington has also ensured a smooth transition for management in corporations and organizations from over seventy countries relocating to the US and twenty-four other countries. She specializes in cultural awareness, adaptation, and problem-solving for executives, managers and supervisors, incorporating patterns common in various countries. As a long-time expatriate in the US, Maria offers an invaluable perspective on cultural adaptation and international business practices and education.

She has given workshops for American corporations with branches in Latin America, Europe, GB, Japan, and China, the Arab world, and South Africa, training engineers, R&D professionals, managers, executives, and managing directors in the areas of communication and culture.

Register Now