SOCAP International

New England


2019 Upcoming Events

February 28th/Winter 2019 Meeting - Lindt USA in Stratham, NH

Ann Czaja (Lindt Master Chocolatier - Lindt USA), Rhonda Rohtstein (New England Chapter President), and Ryan C. Gooley (Recall Consultant for Stericycle Expert SOLUTIONS), will be our speakers at this year's winter event and will be hosted by Lindt Chocolate. 

- Strategies for practicing mindfulness and meditation in business
- A look into consumer perceptions on recalls

Thursday, February 28, 2019
10:00 am - 10:20 am Registration
10:20 am - 10:30 am Opening Remarks
10:30 am - 11:30 am Ann Czaja – Lindt Master Chocolatier, Lindt USA
11:30 am - 12:00 pm Q&A
12:00 pm - 01:00 pm Lunch
01:00 pm - 02:00 pm Ryan Gooley– Recall Consultant, Stericycle
02:00 pm - 03:00 pm Rhonda Rohtstein – VP of Business Development, Onbrand24
03:00 pm - 03:30 pm Wrap Up and Overview of SOCAP Spring Meeting
Lindt & Sprungli (USA) Inc.
1 Fine Chocolate Place
Stratham, NH 03885
Members $35
Non-Members $75

Register Today!

May 9th/Spring 2019 Meeting - Blount Fine Foods in Fall River, MA

More details coming soon! 


Previous Events

May/Spring 2018 Meeting - Enfield CT - Sponsored by Wilke GLobal

SOCAP New England Spring meeting was a great success. Thank you to Lego Enfield Connecticut for hosting and Wilke global for sponsoring. Great knowledge sharing and insight into maintaining an excited and top-notch customer service team that mirrors the company global culture.  A lot of wonderful takeaways to bring back to our teams and a tour of the LEGO headquarters where imagination is in abundance! 

Remco Jansen, LEGO, spoke to how LEGO Customer Service is able to offer excellent global service in more places with less people. Megan Gardner, LEGO, delivered an interactive session sharing what LEGO has used for the past 10+ years to build their global culture, as well as discussing the processes used to create LEGO’s framework and inspire you to implement a similar framework in your organization. Amanda Marschall, LEGO, followed up Megan’s content and shared a deeper dive on how LEGO keeps their framework alive, sharing some initiatives taken to aid in their global commitment to their culture. And last, but not least, Josh Wilke, Wilke Global, spoke on Artificial Intelligence (AI) and its role in customer care, addressing topics such as: Demystifying AI and defining what it is & what it isn’t, How AI can be leveraged in customer care today, as well as how it may be used in the future and Planning/implementing AI within our organizations.

Thanks again to all who attended and a special thanks to our presenters and Wilke Global for sponsoring this wonderful event!!

February/Winter 2018 - Burlington MA - Sponsored by Microsoft

The New England SOCAP February/Winter meeting was a great success. We were fortunate enough to have Thomas Nestor fly in from Chicago to speak. He was informative, inspirational and talented. Tom worked along Tony Robbins for many years and is an innovative entrepreneur. The Microsoft location was a great spot for our gathering and everyone agreed was very accessible. Scott Williams from Microsoft also shared with us some amazing new advances in the world of AI and case studies of companies utilizing their technology for driving revenue, understanding their customers and providing a more streamlined and personal shopping experience. The taco bar lunch was pretty yummy too! Look forward to seeing everyone in May at Lego for our Spring meeting.

Don't forget to review the pictures below from past events, including the ones mentioned above!
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Local Events (see Events page for details):

February 28th - Winter Event
May - Spring Event

National Events:

Customer Care Summit
April 14-17
Register now
Hilton Columbus Downtown
Columbus, OH

Annual Conference
Save the Dates: October 20-23, 2019

JW Marriott Starr Pass
3800 W. Starr Pass Blvd.
Tucson, AZ 85745
Hotel Main Telephone: (520) 792-3500