Trends in Customer Experience & Technology
Wednesday, December 5, 2018
How do we prepare and leverage technology in the contact center to ensure a great customer experience? Join us at the SOCAP Minnesota Chapter meeting to get information on:
- Customer experience strategy and technology trends in the contact center.
- Chat Bots and Artificial Intelligence technology.
- The difference between hype and reality with new technologies.
Following the presentation by Brandon Knight, enjoy a 30-minute tour of the
Land O'Lakes Test Kitchens and Consumer Affairs department.
Speaker: Brandon is a 27-year cloud, telecom and contact center industry veteran. He is Founder and President of the consulting company Exceptional Contact Centers and is also an Intelisys Sales Partner. Prior to his tenure with Exceptional Contact Centers, Knight served multiple leadership roles with Novation Companies, including UC Cloud Provider Corvisa Cloud. He has also held management roles with Humana, Inc., Healthesystems, Inc., The Travelers Companies, Inc., and Sprint PCS.