Do You Have the Right Technology for Your Contact Center?
9:00 am Feb 22nd at Aveda Corporation
As Customer Care professionals we use numerous applications in order to function in our jobs and in our contact centers. Join us as we explore some interesting innovations, technology, tools and tips to make the most of your contact center operation.
This presentation will touch on the broad areas of:
- Ticketing Systems
- Customized Routing
- Leading Edge Innovations such as AI/Chatbots
Would you like to know not only the tools and technology used by your peers, but what they consider to be the pros and cons associated with them? How do you know when it’s time to make an investment in a new technology? What are some of the steps to consider when evaluating new tools or technology partners?
During our panel discussion you’ll hear from your peers regarding the applications they use, their key learnings and shared best practices and the ongoing decisions they make to remain technologically current. We anticipate an open forum where you can explore some of the challenges and questions you may have regarding today's tools and technologies.
You’ll also get a close up and personal tour of the Aveda Call Center.