SOCAP International

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5 Gestures of Trust Meeting at the Miami Herald - BBB

On Thursday, March 22nd, 2018, Craig Honick presented an overview of the 5 Gestures of Trust.

The 5 Gestures of Trust is based on the extensive research done by BBB on the demonstrated behaviors and gestures an organization must demonstrate to gain consumer loyalty and trust. 

Organizations must be:  Honest, Transparent, Proactive, Equitable and Humble.

Craig Honick is an ethnographer, brand story developer, managing partner of Metro Tribal and co-author of the BBB 5 Gestures of Trust.  Craig presented the 5 Gestures to a combined audience of SOCAP attendees from the Florida Chapter and Accredited Businesses from the BBB of Southeast Florida & the Caribbean (Miami Region).   These simple but foundational guidelines are relevant to all businesses large and small.  Following the presentation, the meeting participants engaged in a great discussion shared their own personal business experience as well as their own perspectives as a consumer on how trust is formed or impacted in the way organizations conduct their business with consumers.

For a copy of the Infographic handed out at the event, see the Download List in the right menu >>>

The below photo gallery contain a few photos from the event; check it out!


How Millennials Want to Work and Live - A Gallup Workshop

On Thursday, May 18th, 2017 the Florida Chapter celebrated it's 2017 chapter relaunch with a full chapter leadership roster. Tom Hoff and David Morgenbesser of Gallup led us through some fascinating research about Millennials then helped moderate some great discussion about how each of us are engaging with segment of the workforce.  We learned:

  • What sets millennials apart from other generations?

  • Where can I find millennials and once I do, how do I keep them?

  • What do millennials want most in a job and a workplace?

  • What are the strategies I can use to inspire, motivate and build trust with millennials?

  • How do I create a millennial-friendly work environment that can optimize organizational performance?

The below photo gallery contain a few photos from our first event of the year.  It set the stage for many others and we have a great group of leaders to take us forward!

IMG_5788 IMG_5784 IMG_5782 IMG_5777 IMG_5776 IMG_5783 IMG_5773 IMG_5790 IMG_5770 IMG_5771 IMG_5775 Fl Chap 5.18.17 Event Pic 1 FL Chap 5.18.17 Event Pic 3 chip pic 14 FL 5.18.17 chip Pic 7 FL 5.18.17 chip Pic 4 Fl 5.18.17 Chip Pic 1 FL 5.18.17 Fl Chap 5.18.17 Event Pic 1 FL Chap Leadership 5.18.17 Orlando 13726800_1064571256987356_7246556723691918352_n 12141489_897122427065574_3349053515446407600_n 12115927_897122677065549_6619975453537901933_n 12107194_896994437078373_5211510038273983089_n 12063434_888245777953239_247657125720911861_n 12065511_888247807953036_8457576269986452180_n 12027543_888246041286546_577642309894692080_n 12063868_888247987953018_1019725035453507070_n 12038233_888245617953255_2466099286323983681_n 11222571_888245234619960_4973886684351281185_n 11129901_809969652447519_8407126043770984089_n 11215828_888244924619991_716083843510405029_n 10350331_610145585763261_5213722568560739658_n 10247290_610145582429928_4417053103947926634_n 10696201_610145632429923_8267261028651700558_n 10710735_610145552429931_3506217807321512384_n 10603680_610145752429911_2373311849386492241_n 7070_598738843570602_8906127782500269352_n

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