5 Gestures of Trust Meeting at the Miami Herald - BBB
On Thursday, March 22nd, 2018, Craig Honick presented an overview of the 5 Gestures of Trust.
The 5 Gestures of Trust is based on the extensive research done by BBB on the demonstrated behaviors and gestures an organization must demonstrate to gain consumer loyalty and trust.
Organizations must be: Honest, Transparent, Proactive, Equitable and Humble.
Craig Honick is an ethnographer, brand story developer, managing partner of Metro Tribal and co-author of the BBB 5 Gestures of Trust. Craig presented the 5 Gestures to a combined audience of SOCAP attendees from the Florida Chapter and Accredited Businesses from the BBB of Southeast Florida & the Caribbean (Miami Region). These simple but foundational guidelines are relevant to all businesses large and small. Following the presentation, the meeting participants engaged in a great discussion shared their own personal business experience as well as their own perspectives as a consumer on how trust is formed or impacted in the way organizations conduct their business with consumers.
For a copy of the Infographic handed out at the event, see the Download List in the right menu >>>
The below photo gallery contain a few photos from the event; check it out!
How Millennials Want to Work and Live - A Gallup Workshop
On Thursday, May 18th, 2017 the Florida Chapter celebrated it's 2017 chapter relaunch with a full chapter leadership roster. Tom Hoff and David Morgenbesser of Gallup led us through some fascinating research about Millennials then helped moderate some great discussion about how each of us are engaging with segment of the workforce. We learned:
What sets millennials apart from other generations?
Where can I find millennials and once I do, how do I keep them?
What do millennials want most in a job and a workplace?
What are the strategies I can use to inspire, motivate and build trust with millennials?
How do I create a millennial-friendly work environment that can optimize organizational performance?
The below photo gallery contain a few photos from our first event of the year. It set the stage for many others and we have a great group of leaders to take us forward!