SOCAP International

Welcome to the SOCAP Florida Chapter!

SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The benefits of SOCAP membership include professional development, networking opportunities with peers and leaders from best-in-class organizations, educational opportunities to inspire new ideas and drive improvements, and access to resources that will help you implement and optimize a culture of customer delight. This organization is vibrant and driven by its strong network of members who actively and consistently participate, share and collaborate. 

The SOCAP Florida Chapter is a group where customer engagement professionals from a wide community of Florida organizations come together to share their experiences and enhance their expertise from leaders across the state.  Our board is committed to bring our members opportunities for networking, as well as tools for optimized operational efficiency and customer experience.  Our programs feature success stories from real-world CRM enhancements, leveraging technology to drive innovation in customer success, and more! 

If you are not a member of SOCAP or our Florida chapter, we encourage you to join!  We want you to be part of this exciting network. We will be hosting events across Florida in 2018.

I would like to personally thank Carla Smith and Rhonda Scalf from Vistana Signature Experiences, Vicki Kennedy from PepsiCo, Alison Sundeck and Stephanie Llamas from Plxis, Chip Rohde from Wilke Global, as well as Mark Palmucci, and Myrna Dress for their commitment to our organization, and for their efforts in the re-launch of the SOCAP Florida Chapter!

John Gehl



 For information about our upcoming event and link to registration - click below

Flordia Chapter & BBB Event - Trust Talks 3.22.18

If you have an interest in sponsoring this event, please contact Tammy Cossairt at 703-910-2477 or by email at

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Your SOCAP international membership includes automatic membership in the chapter of your choice.

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