SOCAP International

Board of Directors

2016 Officers


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Chair

Céline Dumais
Vice President, Consumer Command Center
L'Oréal Americas

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Chair-Elect

Helen Horsham-Bertels
Senior Director, Consumer Affairs
Starwood Hotels and Resorts

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Treasurer

Sandy Jewell
Director, Consumer Services
Jarden Consumer Solutions

Jim Moloney

Secretary

Jim Moloney
Global Director, Contact Center Transformation
General Motors Company

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Immediate Past Chair

Marie Shubin
Senior Director, Consumer & Product Insights
E & J Gallo Winery

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President & CEO

Brian Costanzo, CAE
SOCAP International 

2016 Directors


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Andy Begnoche
Director, Operations
Holdcom

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Josée Bourdages
Vice President, Customer Care
Fido, chatr, Cityfone, Prepaid Service

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Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers
Blue Diamond Growers

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Shelley Elkins
Director, Customer Contact
CREDO Mobile
credo

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Chris Irving
Assistant Vice President, Consumer, Government & Legal Affairs
Publishers Clearing House

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Peggy Lundquist
Director, Consumer Connections
WhiteWave Foods Company

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Andrea McLean
Executive Director, Global Consumer Listening and Issues Management
Estée Lauder Companies

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Pat Nicholson
Vice President, Business Development
Alta Resources

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Jason Rosser
Head, Customer Service Operations
JackThreads

Salena Scardina

Salena Scardina
Senior Vice President, Customer Experience
Sweetwater Sound
Sweetwater Sound

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Thomas Siebert
Senior Director, Customer Care
y!kes

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Jack Sullivan
N.A. CEC Lead, Consumer Engagement Center
Unilever

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Pamela Teamer-Yisrael
Department Manager, Consumer Communications
Coca-Cola Refreshments