SOCAP International

Board of Directors

Officers


McMiller_Kim_small

Chair

Kim McMiller
Associate Director, Consumer Relations
Kraft

Shubin_Marie_small

Chair-Elect

Marie Shubin
Director, Global Consumer Relations
ej-gallo-lgo

Dumais_Celine_small

Secretary

Céline Dumais
Vice President, Consumer Command Center and Social Listening
Loreal
Horsham-Bertels_Helen_small

Treasurer

Helen Horsham-Bertels
Senior Director, Consumer Affairs
starwood

Johnson_Linnea_small

Immediate Past Chair

Linnea Johnson
Global CEC Senior Director, Consumer Services
unilever_logo

D_Uva_Matthew_small

President and CEO

Matthew D'Uva, CAE
President & CEO
socap

Directors


avery_lorraine

Lorraine Avery
Senior Vice President & Director of Contact Center Operations
Associated Bank

Begnoche_Andy_small

Andy Begnoche
Director, Operations
holdcom

Billmaier_Ed

Edward Billmaier
Director of Consumer Relations
Pier 1 Imports

Boudreau_Mike_small

Mike Boudreau
Manager, Workforce & Information Management
eli lilly

Fehl_Patrice_small

Patrice Fehl
Senior Manager, Global Consumer Relations and Global Inside Sales
hersheys

Irving_Chris_small

Chris Irving
Assistant Vice President, Consumer, Government & Legal Affairs
pch

Jewell_Sandy_small

Sandy Jewell
Director, Consumer Services
jarden

Jones_Jeanne_small

Jeanne Jones
Director, Consumer Affairs
conagrafoods_logo

McLean_Andrea_small

Andrea McLean
Executive Director, Global Consumer Listening and Issues Management
estee lauder

Moloney_Jim_small

Jim Moloney
Global Director, Customer & Dealer Contact Centers
general motors

Rosser_Jason_small

Jason Rosser
Head, Customer Service Operations
jackthreads

Sanders_Matt_small

Matt Sanders
Customer Care Executive


Siebert_Thomas_small

Thomas Siebert
Senior Director, Customer Care
yikes

Wallace_Chris_small

Chris Wallace
Vice President, Dedicated Solutions
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