SOCAP International

Board of Directors

2017 Officers


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Chair

Helen Horsham-Bertels
Senior Director, Consumer Affairs
Starwood Hotels & Resorts Worldwide, Inc.

Jim Moloney

Chair-Elect

Jim Moloney
Global Director, Contact Center Transformation
General Motors Company

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Treasurer

Sandy Jewell
Director, Global Consumer Services
Newell Brands
Newell Brands


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Secretary

Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers
Blue Diamond Growers

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Immediate Past Chair

Céline Dumais
Vice President, Consumer Command Center
L'Oréal Americas

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President & CEO

Brian Costanzo, CAE
SOCAP International 

2017 Directors


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Josée Bourdages
Vice President, Customer Care
Fido, chatr, Cityfone, Prepaid Service

Mike D'Alessandro

Mike D'Alessandro
Vice President, Customer Operations
Sleepy's/Mattress Firm
Sleepys

Sara Diaz

Sara Diaz
Manager, Account Development
Avcomm Solutions
Avcomm

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Shelley Elkins
Customer Care Executive

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Peggy Lundquist
Director, Consumer Connections
WhiteWave Foods Company

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Pat Nicholson
Vice President, Business Development
Alta Resources

Lisa Oswald

Lisa Oswald
Senior Vice President, Customer Service
Travelzoo
Travelzoo

Suzanne Ronner

Suzanne Ronner
Vice President, Customer Experience
Emblem Health
Emblem Health

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Jason Rosser
Head, Customer Service Operations
JackThreads

Carlos Suarez

Carlos Suarez
Manager, Consumer Engagement Services
Nestlé USA
Nestle USA

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Salena Scardina
Senior Vice President, Customer Experience
Sweetwater Sound
Sweetwater Sound

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Jack Sullivan
Customer Care Executive

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Pamela Teamer-Yisrael
Department Manager, Consumer Communications
Coca-Cola Refreshments