SOCAP International


Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

Our Members

AboutThe Association’s members include vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world's most recognized Fortune 1000, emerging and leading startup companies. SOCAP members represent best-in-class customer care experts across all industries.

View Our Members

SOCAP International Mission

We are the leading resource and authority for customer care & engagement professionals.

SOCAP International Vision

SOCAP International promotes an integrated approach to customer care that drives successful business strategy and elevates its global community of customer relationship experts.

SOCAP International Core Values

  • Customer care must be integral to the execution of successful business strategy.
  • Education and networking are fundamental to developing effective customer relationship experts.
  • Member involvement is essential to the success of the association.
  • Collaboration and partnerships play an important role in SOCAP’s Strategy. 
  • Fiscal responsibility is vital to long-term success. 
  • Strategic diversity and inclusion build connected, diverse and integrated networks of customer relationship experts.

SOCAP International Bylaws

Click here to download to bylaws.  You must be a member and logged in to download the bylaws.

Our History

SOCAP International (The Society of Consumer Affairs Professionals in Business) was established in 1973 to help shape the business community’s response to changing consumer needs and expectations.

The Council of Better Business Bureaus (CBBB) played a major role in the formation of SOCAP.  The CBBB authorized aid for the creation of a consumer relations group and sent a mailing to Fortune 500 companies asking for information on consumer affairs and the name of the person responsible for that function.

The new organization—now known as SOCAP International—was born on May 24, 1973 at a CBBB assembly in Anaheim, California. Jack Scarcliff, director of consumer affairs for Firestone Tire and Rubber Company, was elected SOCAP’s first president. In 1981, SOCAP hired Louis Garcia to manage the association. The following year, SOCAP introduced Mobius(now Customer Relationship Management), the first professional journal for consumer affairs executives in business.

SOCAP has produced studies, conference programming, magazine articles and website materials reflecting the latest trends in consumer affairs—including the increased focus on customer care, customer loyalty and retention, contact center management, globalization, sourcing strategies and technological developments.

In July 2006, with the retirement of Louis Garcia, Matthew R. D’Uva became the President of SOCAP International. At the 2007 Annual Business Meeting in Palm Springs, SOCAP adopted a new vision and mission.

Additional resources: SOCAP: The First 10 Years (pdf - 17MB download).