SOCAP Bookstore

The Source for Best Practices in Consumer Care

Benchmark: Internet and Telephone Contacts: How to Positively Impact Consumer Behavior Best Practices Guide Bottom Line Benefit of Consumer Affairs
Consumer Loyalty Study Consumer Trends: How to Identify Them and Communicate Their Importance to Senior Management Contact Center Maturity Model Report and Toolkit
Corporate Guide to Effective Complaint Management Customer Contact Study Customer Satisfaction Survey Template
Hiring and Performance Evaluation Template How to Use the Internet for Customer Support Industry Bechmarking Study
Internet Customer Care: A SOCAP Study IVR Consumer Satisfaction Study Maximizing Relationships with Internal Customers
Motivation and Recognition of Consumer Affairs Staff Outsourcing: Analyzing Your Options Planning for a Crisis: A Guide for Consumer Affairs
Quality Integration: The Critical Role of Consumer Affairs Professionals Radical Resume and Networking Guide Redefining Consumer Affairs: SOCAP Members Meet the Challenges of the New Millennium

ROI on Customer Care Template Mini CD

 Salary and Job Description Study Sourcing the Contact Center
Training Resource Guide    

 

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