4 Reports, Produced by SOCAP, Research provided by TARP, 146 pp. total (2007)
SOCAPs new Industry Benchmarking Study provides contact center benchmarking across all industries. The study consists of one general report and three industry-specific reports focusing on Financial Services, Food and Beverage, and Consumer and Household Goods Manufacturers. Topics include contact center positioning, functions and channels, operations, staffing, technology, metrics/evaluation and benefits/future plans.

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