Produced by SOCAP, 30 pp. (2006)
This new study from SOCAP International examines contact center best practices, looks objectively at the advantages and disadvantages of each sourcing solution, and provides a scorecard to help you analyze your contact center against the key factors used in making optimal sourcing decisions. For those whose best solution is outsourcing, the study also provides extended detail on how to select and work productively with outsourcers, and how to backsource successfully. Sourcing the Contact Center is an outstanding resource for finding the best sourcing solution for your contact center's unique needs.

Contact SOCAP for pricing information on this volume: (703) 519-3700 x20.

Please allow 7-10 business days for order fulfillment.

Any Questions? Please email publications@socap.org.