Troubleshooting and Crisis Management Action Checklist
Gather together a team of experienced, coolheaded people who have the
authority to make things happen.
Carry out a risk assessment; look for the loopholes in systems and
procedures and try to anticipate everything -- from those things that you
may reasonably expect to go wrong to those things that seem to verge on the
impossible.
For each item on your risk assessment list, prepare an outline plan of
how you and your team would respond if this likely risk turned into a
reality. Rehearse your plans so that everyone on the team can run through
their roles and responsibilities and you can identify any flaws.
Do whatever it takes to ensure that everyone in the organization
presents a united front in public.
Watch how people in other organizations deal with disasters, and learn
from their mistakes.
Take nothing for granted, and don't ever assume you've thought of
everything.
