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Here are five of the hard-earned lessons to be learned from companies who have committed to the offshore siren's call:
1. Maintain customer support of core business onshore. Segment and retain complex service processes and key customer relationships.
2. Commit to maintaining an active management presence in offshore locations. Match work (non-core transactional) that can be placed offshore to demonstrated offshore vendor competencies.
3. Partner with a reputable onshore outsourcer with offshore operations and capabilities.
4. Insist on onshore command and control centers for monitoring and routing network, systems and applications.
5. Have a "back-out" clause and a back-up plan. Request and retain current back-up data downloads. Include clear "termination" processes in all contracts and agreements. "Dual-source" onshore.
Source: www.technologyexecutivesclub.com
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