Nine Ways to Communicate Better At Work
Ineffective communication often results in poor cooperation and
coordination, lower productivity, undercurrents of tension, gossip and
rumors and increased turnover and absenteeism. However, there are many ways
you as a manager can improve internal communication. Here are nine
suggestions:
- Understand that communication is a two-way street. It involves giving
information and getting feedback from employees.
- Put more emphasis on face-to-face communication with employees.
- Ask yourself, each time you give instruction, if the message is clear.
For example, don't just ask employees to show more interest in their work.
If they spend too much time chatting with others, be specific about it.
- View information as "service to" employees and not "power over" them.
- Listen to employees; show respect for them when they speak. They'll feel
part of the team and will tend to be more dedicated and productive.
- Don't just talk open-door policy. Practice it by walking around and
talking to employees.
- Conduct one-on-one meetings. Ask each to tell you how you can help them
to a better job.
- Prepare publications frequently. Emphasize current issues that employees
care about.
- Concentrate on building credibility with employees. Managers who lack
credibility and fail to create a climate of trust and openness aren't
believed-no matter how hard they try to communicate.
-- From Communication Briefings
