Eight Ways to Make Employees Care
Engendering pride in employees takes creativity and planning. Here are some tips to get you started:
- Invest the resources needed to hire people committed to good work.
- Recognize any employee whose performance enhances the company mission.
- No job in the company should be perceived as menial. All jobs are important, regardless of what people get paid for performing them.
- Open channels of communication between the marketplace and employees. All employees should know what their customers are saying and feeling about the company.
- Involve employees in decisions that directly affect them. Push decision making as far down the organizational hierarchy as possible.
- Anticipate employee grievances before they arise. Learn to manage proactively instead of reactively.
- Reward employees on the basis of group and company performance, not just individual performance.
- Create task forces and project teams composed of members from different departments to make every employee feel like a valuable player. Cut across the boundaries of hierarchy and functional departments.
Source: "Smart Move" by Sam Deep and Lyle Sussman
