10 Questions to Ask Prospective Employees
When conducting interviews for new team members, it's important to include
open-ended questions that will elicit the essential information you need to
evaluate the candidates. Here are 10 questions that will provide you with
insight needed to determine which individuals are right for your team:
- What are some of your particularly strong points in accomplishing your
work? Why?
- What are some things about your present job that you have found difficult
to do? Why?
- What are some of the problems you have encountered while working with
superiors, peers, subordinates, customers or suppliers? What did you do
about them?
- What are some of the things in a job that are most important to you?
- How do you feel this company will help you achieve your career goals?
- Tell me about a time when you went beyond the call of duty in serving a
customer.
- What do you like most about being in a customer-contact position?
- You've had experience with difficult customers. How did you handle them?
- What does giving superior customer service mean to you?
- What do you want from your next job that you are not getting from your
current job?
If you would like to learn more about interviewing prospective employees, as
well as retaining the great ones you have, check out the SOCAP publication
Motivation and Recognition of Consumer Affairs Employees in the online
bookstore.
