SOCAP VIRTUAL TRADE SHOW

1 Outsourcing Services
2 International/Off-Shore Services
3 Customer Loyalty/Retention/Satisfaction
4 CRM Technology and Software Solutions
5 Consumer/Customer Feedback Handling and Tracking Software
6 Product Recall/Disaster Recovery/Contingency Planning
7 Customer/Consumer Insight and Research/Mystery Shopper
8 Translation/Language Services
9 Consulting
10 Training/Coaching/Monitoring
11 Self-Service Technologies/Voice-Over IP
12 Workforce Optimization Services/Expertise
13 Contact Center Site Selection/Facilities Capital
14 Call Center/Telecommunications Equipment
15 Additional Services (fax services, employment agencies, hold messages, etc.)