PRODUCT RECALL/DISASTER RECOVERY/CONTINGENCY PLANNING

RQA, Inc.

8828 North Central Avenue
Phoenix, AZ 85020
Ph: 602-678-4717
Fax: 602-678-4997
Email: retrieve@rqa-inc.com
Web site: www.rqa-inc.com
RQA, Inc. provides cost-effective domestic and international product retrievals with “no surprises”, on time and within budget. We provide product retrieval services in support of consumer services, quality assurance, marketing and manufacturing. Consumer retrievals “turn” a dissatisfied consumer into a loyal consumer”. Benefits include immediate response, status reports and pick up requests via RQA’s client web site, reduced litigation potential, appointments set at a consumer’s convenience usually within 24 hours of contact. We offer product recall/withdrawal services. We will pull product off shelves and destroy or ship product back to central warehouse. More than 4000 representatives in 40 countries. Call (602) 678-4717 E-mail: retrieve@rqa-inc.com www.rqa-inc.com

Allegra Direct Communications

42512 Hayes, Suite 700
Clinton Township, MI 48038
Ph: 586-226-1400
Fax: 586-226-1456
Email: crmteam@allegra-direct.com
Web site: www.allegra-direct.com
Allegra Direct is a provider of quality outsourced call center services. Our role is to act as a seamless extension of our clients for the purpose of expanding market share, ensuring satisfaction and loyalty of current customers. Allegra's team of experienced customer service specialists, combined with our state-of-the-art telecom and network systems have proven to be a successful solution for providing these very important services. Currently, Allegra Direct is providing customer response services for the following industries: healthcare, pharmaceutical, retail and automotive. Whether your company is large or small, we promise you and your customers professional and courteous service with a guarantee that you will never have to worry about your customer care activities again. Please call (866) 226-1400.

InfoCision Management Corporation

325 Springside Dr.
Akron, OH 44333
Ph: 330-670-5141
Fax: 330-668-3055
Email: dana.allender@infocision.com
Web site: www.infocision.com
As a leading provider of contact center soloutions, InfoCision helps clients manage the lifecycle and maximize the value of their customers. We focus on employing better-qualified people, following extensive, measurable quality assurance procedures and ensuring regulatory compliance to provide every client with the highest return on investment and customer satisfaction.

InfoCision's 23 domestic centers are monitored with sophisticated digital recording systems, so you can be sure your customers are receiving the support they except. We also provide outbound teleservices, product fulfilliment, e-mail and fax capabilities and Web development.