CUSTOMER LOYALTY/RETENTION/SATISFACTION
Schwan’s Contact Services Group
115 West College Drive
Marshall, MN 56258
Ph: 507-537-8681
Fax: 507-537-8277
Email: dennis.jensen@schwans.com
Web site: www.schwanscallcenter.com
Schwan's Call Center has distinguished itself as the nation's premier provider of high quality, professional customer contact programs. SCC works with companies who place a high value on long term relationships with their customers through comprehensive, professional, customer-focused services. Our clients range from multinational companies to small start ups, which benefit from a full range customer contact programs. Our center is a division of The Schwan Food Company, a 51-year-old international frozen foods company known for high standards of customer service. From Inbound Sales and Customer Service to Outbound Market Research, Database Management and Lead Generation; our capabilities, technology and people are unmatched in the industry. Schwan's Call Center - Enhancing The Relationship Between. Our Clients and Their Customers.
American Customer Care, Inc.
225 North Main Street
Bristol, CT 06010
Phone: 800-267-0686
Fax: 800-237-0938
E-Mail: ffuhrman@americancustomercare.com
Web-site: www.americancustomercare.com
American Customer Care is a premier provider of high quality inbound customer contact center services. We utilize the latest technology available today, the friendliest representatives and unmatched account management in an out-sourced or co-sourced arrangement. Our seven centers, located throughout the Northeast in communities with a great work ethic, offer a total of 1,200 web-enabled positions and over 1,600 ports of IVR to help service our client's customers. We have the required experience, resources & flexibility to meet our clients’ changing needs and to delight their customers. Further, we can do so at some very competitive rates. Come try us out and see the ACC difference!
Astute Solutions
2400 Corporate Exchange Drive, Suite 150
Columbus, OH 43231
Ph: 877-POWER50
Fax: 614-508-1076
Email: Sales@astutesolutions.com
Web site: www.astutesolutions.com
Astute Solutions™ is an award-winning, leading provider of CRM solutions for Global 1000 companies. Specializing in customer interaction, Internet and telephony solutions, Astute enables companies to manage their one-to-one communication processes in the areas of sales, marketing, and service. Astute Solutions’ state-of-the-art CRM solutions focus on managing and capturing customer interactions as well as improving contact center efficiency, enhancing customer satisfaction, and increasing visibility of customer data throughout the enterprise. Astute Solutions may be reached at 1-877-POWER50, or on the web at www.astutesolutions.com
Affina
2001 Ruppman Plaza
Peoria, IL 61614
Phone: (877) 4-AFFINA
Email: services@affina.com
Web site: www.affina.com
At AFFINA - The Customer Relationship Company, we deliver measurable results through a suite of customer interaction solutions including customer service, inbound sales support, analytics and marketing, and customer relationship consulting. Essentially, we partner with companies and federal government agencies to maximize their customer relationships as a virtual extension of their organizations. We focus on truly understanding our clients' visions for success, then develop real solutions that result in enhanced ROI and heightened customer satisfaction, which ultimately lead to brand loyalty and lifetime customer retention. What makes AFFINA different? It comes down to three decades of experience at really understanding our clients' customers.
Allegra Direct Communications
42512 Hayes, Suite 700
Clinton Township, MI 48038
Ph: 586-226-1400
Fax: 586-226-1456
Email: crmteam@allegra-direct.com
Web site: www.allegra-direct.com
Allegra Direct is a provider of quality outsourced call center services. Our role is to act as a seamless extension of our clients for the purpose of expanding market share, ensuring satisfaction and loyalty of current customers. Allegra's team of experienced customer service specialists, combined with our state-of-the-art telecom and network systems have proven to be a successful solution for providing these very important services. Currently, Allegra Direct is providing customer response services for the following industries: healthcare, pharmaceutical, retail and automotive. Whether your company is large or small, we promise you and your customers professional and courteous service with a guarantee that you will never have to worry about your customer care activities again. Please call (866) 226-1400.
InfoCision Management Corporation
325 Springside Dr.
Akron, OH 44333
Ph: 330-670-5141
Fax: 330-668-3055
Email: dana.allender@infocision.com
Web site: www.infocision.com
As a leading provider of contact center soloutions, InfoCision helps clients manage the lifecycle and maximize the value of their customers. We focus on employing better-qualified people, following extensive, measurable quality assurance procedures and ensuring regulatory compliance to provide every client with the highest return on investment and customer satisfaction. InfoCision's 23 domestic centers are monitored with sophisticated digital recording systems, so you can be sure your customers are receiving the support they except. We also provide outbound teleservices, product fulfilliment, e-mail and fax capabilities and Web development.
