CONSULTING

Customer Care Institute

17 Dean Overlook, NW
Atlanta, GA 30318
Ph: 404-352-9291
Fax: 404-355-5059
Email: info@customercare.com
Web site: www.customercare.com
The Customer Care Institute (CCI) is an international organization that assists companies with improving the delivery of Customer Care. CCI focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions. The Institute provides its clients with Customer Care assessments, front-line and management skills training courses, customer satisfaction measurement programs and other services designed to enhance customer loyalty. CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update and the Customer Care Network News. The Institute’s clients represent a wide range of industries including financial services, healthcare, information technology, automotive, electronics, manufacturing, consumer goods and trade associations.