ALL PARTICIPANTS

American Customer Care, Inc.

225 North Main Street
Bristol, CT 06010
Phone: 800-267-0686
Fax: 800-237-0938
E-Mail: ffuhrman@americancustomercare.com
Web-site: www.americancustomercare.com
American Customer Care is a premier provider of high quality inbound customer contact center services. We utilize the latest technology available today, the friendliest representatives and unmatched account management in an out-sourced or co-sourced arrangement. Our seven centers, located throughout the Northeast in communities with a great work ethic, offer a total of 1,200 web-enabled positions and over 1,600 ports of IVR to help service our client's customers. We have the required experience, resources & flexibility to meet our clients’ changing needs and to delight their customers. Further, we can do so at some very competitive rates. Come try us out and see the ACC difference!

8828 North Central Avenue
Phoenix, AZ 85020
Ph: 602-678-4717
Fax: 602-678-4997
Email: retrieve@rqa-inc.com
Web site: www.rqa-inc.com
RQA, Inc. provides cost-effective domestic and international product retrievals with “no surprises”, on time and within budget. We provide product retrieval services in support of consumer services, quality assurance, marketing and manufacturing. Consumer retrievals “turn” a dissatisfied consumer into a loyal consumer”. Benefits include immediate response, status reports and pick up requests via RQA’s client web site, reduced litigation potential, appointments set at a consumer’s convenience usually within 24 hours of contact. We offer product recall/withdrawal services. We will pull product off shelves and destroy or ship product back to central warehouse. More than 4000 representatives in 40 countries. Call (602) 678-4717 E-mail: retrieve@rqa-inc.com www.rqa-inc.com

Schwan’s Contact Services Group

115 West College Drive
Marshall, MN 56258
Ph: 507-537-8681
Fax: 507-537-8277
Email: dennis.jensen@schwans.com
Web site: www.schwanscallcenter.com
Schwan's Call Center has distinguished itself as the nation's premier provider of high quality, professional customer contact programs. SCC works with companies who place a high value on long term relationships with their customers through comprehensive, professional, customer-focused services. Our clients range from multinational companies to small start ups, which benefit from a full range customer contact programs. Our center is a division of The Schwan Food Company, a 51-year-old international frozen foods company known for high standards of customer service. From Inbound Sales and Customer Service to Outbound Market Research, Database Management and Lead Generation; our capabilities, technology and people are unmatched in the industry. Schwan's Call Center - Enhancing The Relationship Between. Our Clients and Their Customers.

Wilke-Thornton, Inc.

545 Metro Place South, Suite 430
Dublin, OH
Ph: 614-792-6900, x176
Fax: 614-792-6901
Email: info@wilke-thornton.com.com
Web site: www.wilke-thornton.com
Wilke-Thornton, Inc. is the leading global supplier of Consumer Relationship Systems for Fortune 1000 Consumer Affairs departments. Wilke-Thornton’s CRS simplifies and streamlines consumer contact centers’ operations. Wilke-Thornton’s decades of expertise and best-practice knowledge enable contact centers to improve their customers’ satisfaction and their companies’ bottom-line. Wilke-Thornton’s CRS offers flexible, intelligent contact handling, integrated email and Web forms, multi-language/country support, and consolidated global reporting, validation compliance for regulated industries, demographics and Item Locator services—all through a Web browser. Wilke-Thornton’s Consumer Relationship System is available by license or as an online service. Call 1-614-792-6900 ext. 176 for information and a demonstration.

Astute Solutions

2400 Corporate Exchange Drive, Suite 150
Columbus, OH 43231
Ph: 877-POWER50
Fax: 614-508-1076
Email: Sales@astutesolutions.com
Web site: www.astutesolutions.com
Astute Solutions™ is an award-winning, leading provider of CRM solutions for Global 1000 companies. Specializing in customer interaction, Internet and telephony solutions, Astute enables companies to manage their one-to-one communication processes in the areas of sales, marketing, and service. Astute Solutions’ state-of-the-art CRM solutions focus on managing and capturing customer interactions as well as improving contact center efficiency, enhancing customer satisfaction, and increasing visibility of customer data throughout the enterprise. Astute Solutions may be reached at 1-877-POWER50, or on the web at www.astutesolutions.com

Affina

2001 Ruppman Plaza
Peoria, IL 61614
Phone: (877) 4-AFFINA
Email: services@affina.com
Web site: www.affina.com
At AFFINA - The Customer Relationship Company, we deliver measurable results through a suite of customer interaction solutions including customer service, inbound sales support, analytics and marketing, and customer relationship consulting. Essentially, we partner with companies and federal government agencies to maximize their customer relationships as a virtual extension of their organizations. We focus on truly understanding our clients' visions for success, then develop real solutions that result in enhanced ROI and heightened customer satisfaction, which ultimately lead to brand loyalty and lifetime customer retention. What makes AFFINA different? It comes down to three decades of experience at really understanding our clients' customers.

Allegra Direct Communications

42512 Hayes, Suite 700
Clinton Township, MI 48038
Ph: 586-226-1400
Fax: 586-226-1456
Email: crmteam@allegra-direct.com
Web site: www.allegra-direct.com
Allegra Direct is a provider of quality outsourced call center services. Our role is to act as a seamless extension of our clients for the purpose of expanding market share, ensuring satisfaction and loyalty of current customers. Allegra's team of experienced customer service specialists, combined with our state-of-the-art telecom and network systems have proven to be a successful solution for providing these very important services. Currently, Allegra Direct is providing customer response services for the following industries: healthcare, pharmaceutical, retail and automotive. Whether your company is large or small, we promise you and your customers professional and courteous service with a guarantee that you will never have to worry about your customer care activities again. Please call (866) 226-1400.

Alta Resources

One Neenah Center
Neenah, WI 54956
Phone: 877-464-ALTA
Fax: 920-727-9954
Email: Information@altaresources.com
Website: www.altaresources.com As a premier customer service and sales outsourcer for some of the world’s most successful brands, Alta Resources equips you to take advantage of all the benefits strategic outsourcing and CRM (Customer Relationship Management) offer by partnering with a company that brings the brightest people, most powerful technology and highest quality to maximize your customer relationships. Whether over the phone, via the web or in the field, with live professionals or self-service, we can handle any part of your customer service or sales functions. For more information, please contact Chip Rohde at 877-464-ALTA, extension 7162.

Archway Marketing Services

19850 South Diamond Lake Road
Rogers, MN 55374-4572
Ph: 888-333-1515
Fax: 763-745-1908
Email: customerserviceinfo@archway.com
Web site: www.archway.com
Archway Marketing Services® has successfully provided high-quality inbound customer care, product support, and sales with our well-trained CSRs or via IVR on behalf of many high-profile companies since 1988. Archway also provides integrated services for fulfillment of information or merchandise to your customers. We are ranked among the Top 50 centers with over 1,000 seats in multiple locations in the U.S. and Canada. What makes us a good partner for you? Quite simply, it’s commitment! A commitment to thoroughly understand your needs and to deliver a level of service that meets and exceeds your highest expectations every hour, every day.

connextions

3600 eCommerce Place
Orlando, FL 32808
Phone: 407.926.2411
Fax: 407.926.2402
E-Mail: info@connextions.com
Web site: www.connextions.com
Connextions provides real-time solutions that integrate contact center, fulfillment and eBusiness operations for some of the world’s leading companies, including Mercedes-Benz, Olympus, The New York Times, Levi Strauss & Co., and Blue Cross Blue Shield. In an outsourcing market that is becoming more cost and commodity focused, Connextions continues to add value to companies seeking to strengthen consumer interaction and brand loyalty through more complex CRM initiatives. We integrate industry-leading technology, dedicated contact center representatives and an expert Client Practice team that’s committed to helping you successfully manage each phase of the customer transaction lifecycle.

Customer Care Institute

17 Dean Overlook, NW
Atlanta, GA 30318
Ph: 404-352-9291
Fax: 404-355-5059
Email: info@customercare.com
Web site: www.customercare.com
The Customer Care Institute (CCI) is an international organization that assists companies with improving the delivery of Customer Care. CCI focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions. The Institute provides its clients with Customer Care assessments, front-line and management skills training courses, customer satisfaction measurement programs and other services designed to enhance customer loyalty. CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update and the Customer Care Network News. The Institute’s clients represent a wide range of industries including financial services, healthcare, information technology, automotive, electronics, manufacturing, consumer goods and trade associations.

Edcor

3937 Campus Drive
Pontiac, MI 48341
Ph: 248-836-13221
Fax: 248-836-1403
Email: jrobertson@edcor.com
Web site: www.edcor.com
Leveraging world-class contact center management practices, Edcor supports inbound and outbound call management for client employees, customers and partners. Edcor works with clients to define the strategies and processes for implementing high-quality inbound and outbound contact center solutions. Defining the expected business outcomes and the practices to measure projected outcomes, combined with the proper alignment of technology and business process, is critical to success. Once the strategy is defined, Edcor can implement the solution within our contact center operations. Edcor works closely with clients to continuously adjust the servicing strategy to ensure the optimum mix of investment versus return.

InfoCision Management Corporation

325 Springside Dr.
Akron, OH 44333
Ph: 330-670-5141
Fax: 330-668-3055
Email: dana.allender@infocision.com
Web site: www.infocision.com
As a leading provider of contact center soloutions, InfoCision helps clients manage the lifecycle and maximize the value of their customers. We focus on employing better-qualified people, following extensive, measurable quality assurance procedures and ensuring regulatory compliance to provide every client with the highest return on investment and customer satisfaction.

InfoCision's 23 domestic centers are monitored with sophisticated digital recording systems, so you can be sure your customers are receiving the support they except. We also provide outbound teleservices, product fulfilliment, e-mail and fax capabilities and Web development.

Marric Software, Inc.

721 S. Pacific Coast Highway, Suite C
Redondo Beach, CA 90277
Ph: 310-543-1557
Fax: 310-543-1097
Email: info@marric.com
Web site: www.marric.com
Marric Software, Inc. specializes in the development of user-friendly consumer affairs management software. Marric's flagship product, CATS, is the premier system for consumer relations teams. CATS incorporates technologies such as web, imaging, and telephone/voice to deliver a comprehensive and flexible system. The package is designed to evolve with changing industry needs and emerging technologies, while maintaining simplicity of use. Combined with Marric's responsive personalized service and a commitment to continuing innovations, CATS is the right choice for your consumer relations needs. Visit our website at www.marric.com/cats, or call (310) 543-1557.

Telamon

1000 East 116th Street
Carmel, Indiana 46032
Phone: 317-818-6753 Fax: 317-818-6901
E-Mail: dmccoy@telamon-corp.com
Web Site: www.telamon-corp.com
Telamon, a certified Minority Business Enterprise, provides customized Customer Care and Fulfillment support services of uncompromising quality to meet and support our customer’s business objectives. Telamon is focused on a high value proposition, as indicated by our ISO 9001:2000 and TL9000 Quality certifications. Our customized web based platforms provide each client with end-to-end visibility into our daily operations. Our goal is to be a seamless extension of your operations, providing each one of your customers with the highest level of service possible. Our customized offerings include Customer Care, Order Management, Integrated Fulfillment, Returns Management, Rebate Management and Technical Support.

Telephone Doctor

30 Hollenberg Court
Bridgeton MO 63044
Phone: (314) 291-1012
Fax: (314) 291-3710
Email: info@telephonedoctor.com
Web site: www.telephonedoctor.com
Telephone Doctor® is a customer service training company offering solutions which improve the way your organization communicates with customers. We specialize in supplying proven skills, ideas and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team. Our offerings include both classroom training tools (VHS & DVD programs) as well as on-site, instructor-led training options. Our client base includes training professionals, human resource personnel, managers, supervisors and business owners who share a desire to help their business benefit by providing world class customer service. If you're serious about improving the service levels at your organization then you've come to the right place!

Telerx

723 Dresher Road
Horsham, PA 19044
Ph: 800-2-TELERX or 215-347-5700
Fax: 215-347-5800
Email: solutions@telerx.com
Web site: www.telerx.com
Telerx, a contact center outsourcer that specializes in customer care, helps blue-chip companies succeed by protecting and maximizing their brand-building investments. Telerx carefully manages consumer interactions, strengthens those relationships and provides clients with valuable market intelligence that yields return on investment in marketing, product and process improvement. We offer flexible options, advanced technology and tailored contact center solutions that fit each client’s unique goals, market and budget. Our dedicated client teams of highly trained communicators increase customer satisfaction by interfacing with customers in the media of their choice – including toll-free numbers, Internet, email, white mail and fax.