Executive SANG Meeting
Tuesday, April 29
11:00 am – 1:-00 pm
Registration:
Executive SANG Members - No Charge
Non- Executive SANG Members - $110 (fee includes Executive SANG Membership for one year)
(Meeting includes lunch)
Globalization Strategies and Trends
Globalization is more than just a concept. In today’s global economy, this issue impacts organizations of nearly every size, every industry and poses new challenges and opportunities for businesses. Join the Executive SANG for an in-depth discussion on globalization strategies and trends. Among topics to be addressed are: strategies for servicing global markets, organizational structures that support global strategy, cultural issues and privacy regulations. The meeting will also examine future globalization trends and opportunities for the customer care executive.
Speakers:
• Olivette Whipple — Vice President, Global CRM Customer
Contact Centers, Americas, Europe, Asia, IBM
• Diane Hessan — President/CEO
Communispace
Olivette Whipple is the Vice President of the IBM Global CRM Customer Contact Centers in the Americas (North & South), Europe and Asia. As part of IBM’s Integrated Operations Organization, she also has responsibility for CRM commercial clients in the U.S., Canada, Latin America and throughout Europe and Asia. IBM’s Customer Care Center(s) received the 2000 and 2001 CRM Grand Prix Award for “Outstanding customer service on the phone and email.”
Diane Hessan is President and CEO of Communispace Corporation, the leading provider of online customer communities, a transformative marketing and organizational capability enabling global businesses to continuously engage with, and listen to, their customers. A pioneer in the burgeoning social networking category, Diane helped found the company in 1999. Today, Diane leads Communispace in building and managing the more than 300 branded communities the company has created for a marquee list of Fortune 500 companies. Communispace has received a number of prestigious awards over the last several years including, the Massachusetts Technology Leadership Council’s Best Social Media Company of the Year and the first Forrester Groundswell Award for most innovative and effective business use of social technologies.
Food & Beverage SANG Meeting
Wednesday, April 30
10:30 am – 2:-00 pm
Registration:
Food & Beverage SANG Members - $50
Non- Food & Beverage SANG Members - $110
(Meeting includes coffee/tea and lunch)
Maximize Your Productivity through Process Optimization
In today’s world of “do more with less,” it’s more necessary than ever to deliver greater return on investment while providing a high level of value. For Food & Beverage Consumer Affairs organizations with responsibility for exceeding internal demands as well as meeting external consumers’ demands, how can you possibly get it all done and continue to grow the business? How can you balance effectiveness with efficiency? How can you optimize your processes to gain greater alignment of resources and workload? In this two-part session, you will learn how your food and beverage industry peers creatively optimize their processes and remain a valuable partner to the business while streamlining their overall output. This Food & Beverage SANG meeting will be an interactive workshop that explores the many possibilities for process optimization. You will leave this meeting with great ideas to take back to the office on how to increase your overall value to the organization and maximize your team’s productivity.
Speakers:
• Kevin Eikenberry — Chief Potential Officer,
The Kevin Eikenberry Group
• Linda Goldman — Senior Consumer Specialist,
Kellogg Company
• Linnea Johnson — Director, Consumer Services,
Unilever
