Sunday, April 3

3:00 - 8:00 SOCAP Symposium Registration Opens
Browse through the more than 150 book titles chosen specifically for consumer affairs/customer service professionals. Books are discounted from retail price. SOCAP-produced guides and studies as well as several speakers' books will be featured, and the new SOCAP CCMM Study and the Customer Contact Study will be available.

4:00 - 5:30 Chapter Officers' Forum

5:30 - 6:30 First Timer/New Member Orientation
This informal session serves to introduce new SOCAP members and first-time conference attendees to SOCAP, offer a brief history of the consumer affairs/customer care profession, and discuss what to expect from a SOCAP meeting.

7:00 - 8:00 Welcome to Orlando Reception
Enjoy hors d'oeuvres and cocktails, and take advantage of the perfect opportunity to visit with old friends or make new ones. Network with fellow consumer affairs professionals.